Care Options
While we recommend that you seek routine medical care from your primary care physician whenever possible, there are alternatives available to you. Services may vary, so it ’ s a good idea to visit the care provider ’ s website. Be sure to check that the facility is in - network by calling the toll - free number on the back of your medical ID card, or by visiting anthem.com . . PRIMARY CARE - For routine, primary/preventive care, or non - urgent treatment, we recommend going to your doctor ’ s office for medical care. Your doctor knows you and your health history, and has access to your medical records. You may also pay the least amount out - of - pocket when you receive care in your doctor ’ s office. VIRTUAL VISITS - Lets you see and talk to a doctor from your mobile device or computer without an appointment, anytime and anywhere! Anthem ’ s LiveHealth Online brings you care from the comfort and convenience of your home or wherever you are. CONVENIENCE CARE - Sometimes, you may not be able to get to your doctor ’ s office, and your condition is not urgent or an emergency. In these situations, you may want to consider a Convenience Care Center that can be an alternative to seeing your doctor. Convenience Care Centers are conveniently located often in malls or some retail stores, and offer services without the need to schedule an appointment. Services at a Convenience Care Center may be provided at a lower out - of - pocket cost than an urgent care center visit and are subject to primary care physician office visit copays and/or deductible/coinsurance. Services at a Convenience Care Center are generally available to patients 18 months of age or older. Services that are available may vary per center. We do, however, recommend that you seek routine medical care from your primary care physician whenever possible.
Facts and tips You have options when it comes to you or your loved ones ’ care. This list only provides examples and is not intended as an exclusive list. If you believe you or your loved one is experiencing an emergency medical condition, you should go to the nearest emergency room or call 911, even if your symptoms are not described here.
• Routine, primary/ preventive care • Non - urgent treatment
Primary Care
• Cold/flu • Diarrhea • Fever
• Rash • Sinus
Virtual Visits
Problems
• Common infection (ear infections, pink eye, strep throat) • Flu shots • Pregnancy tests
Convenience Care
• Sprains • Small cuts • Strains • Sore throats
• Minor
infections • Vaccinations • Screenings
Urgent Care
To find an in - network Convenience Care Center near you, visit Anthem ’ s website at anthem.com .
• Heavy
• Spinal
bleeding
injuries • Difficulty breathing • Major burns
URGENT CARE - Sometimes you may need medical care fast, but a trip to the emergency room may not be necessary. Of course, during office hours, you may be able to go to your doctor for any urgently needed service; however, if you require urgent care outside your doctor ’ s regular office hours or you are unable to be seen by your doctor immediately, you may consider going to an urgent care center. At an urgent care center, you can generally be treated for many minor medical problems faster than at an emergency room. We do however, recommend that you seek routine medical care from your primary care physician whenever possible.
• Large open
Emergency Room
wounds
• Chest pain
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